Reporting problems

For me my biggest issue was sorting through all the info that I got from people. For example I got great quotes and incite from Paul Esllinger for my political story, but on the other end Castle did not return calls in a timely matter and worked his way around questions. It is hard then to write a fair and unbiased story with only one effective side portrayed to you. I also noticed this with Al Ackerman for my enterprise story. I know Al so I think he gave me good info but I still get those half answers from people who just don't want you to know. It is frustrating. This is rant and my issue.